We believe it is important that we provide DNA results with the highest quality. The test will be redone at our expense if a test does not meet our quality requirements. We will always inform you if such a situation arises. Unfortunately, the turnaround time increases, but in the end you always get the correct information about your animals!

FAQs - CombiBreed

Q: How do I file a complaint?

If you are not satisfied with our services, you can send an email to info@vhlgenetics.com. You will receive a response from us within 5 working days. We would like to receive as much information as possible that relates to the complaint, such as your order number.

Q: What is the difference between the Genetic and Serological tests for Blood Group AB?

The Blood Group AB genetic test for Ragdoll cats (K300) can determine whether your cat likely has Serotype AB (N/b) or not. If negative, it does not determine whether the cat has Serotype A (N/N) or B (b/b). The serological test (K712) directly determines your cat’s serotype: A (N/N), B (b/b) or AB (N/b). This can only be tested on a blood sample.

Q: What does H1 result mean?

The result ‘H1’ can be stated in the report. This means that the quality of the sample has been insufficient and therefore no result is reported. A new test will be performed free of charge. This new test will be conducted with a new sample which we will send you. Sample material will be sent free of charge.

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