How do I order DNA tests?
Step 1: add products
When you have found a product in our webshop, add it. You can always find your shopping cart in the top right corner, so you can always see what you have shopped. Do you not wish to order the product? Products are easy to remove from your shopping cart.
Step 2: fill in personal details
To place an order you need to create an account. This is necessary because the results of DNA tests will become available within your account. So keep your login details safe! When creating an account you can enter your personal details. Do you already have an account? Then log in with your details. Data can be changed at any time.
Step 3: animal data
In order to be able to perform the DNA tests and to recognize DNA material, we need the animal data. Enter the details of your animal, such as the unique identification number and name. This animal data is also shown on the report. Once the order has been processed, animal data can no longer be changed. So be careful when entering the animal data. Have you ordered multiple products? You can enter the animal data for each test or package.
Step 4: check order and pay
Before you place and pay for the order, we kindly ask you to check the order again. If you have any questions, please contact our customer service. Select the desired payment method, we offer you various options. Once payment has been received by us, we will process your order.
Step 5: shipping DNA kit & sampling
After receiving the order you will receive a swab kit for dogs and cats. This swab kit contains instructions for removing buccal mucosa using the swab. We like to receive hairs to perform DNA tests for horses. Note that these hairs contain hair roots, because we are not able to extract DNA from hair samples that do not contain hair roots.
Your webshop account
Do you already have a profile in our webshop? Then you can easily log in via the button at the top of the webshop. After logging in you will arrive in your profile. Within this profile you will find your personal data, animal data and test results.