Shipping & delivery

Order status

After logging in to your personal account via ‘My Account’ you can always follow the status (of your purchased test(s)) under ‘My orders’. When the test(s) is(are) finished the results will be shown under ‘My orders’. In addition, we will keep you informed of the status of you order(s) by email.

Retest

The result ’Sample quality/Monsterkwaliteit’ can be stated on the result report. This means that the quality of the sample has been insufficient and therefore no result or not all results are reported. Since new DNA is needed, a new sample needs to be collected. You will receive new sample material free of charge, the retest(s) will be performed with no additional costs.

Shipping

You don’t need to stay at home to receive the package, as the sample material is small enough to fit through your mailbox. CombiBreed charges costs for shipping and handling of the sample material. You are responsible for returning the sample material to our laboratory. The exact costs for shipping and administration depend on the destination of the sample material.